1. Driver Eligibility and Documentation

   • Ensure you have a valid and current driver’s license.
   • Maintain all necessary vehicle documents (registration, insurance, fitness certificate, permits) and keep them up to date.
   • Submit all required documents to your Vendor for verification before starting work on the platform.
   • Notify your Vendor immediately if any documents expire or are revoked.

2. Professional Conduct

• Be punctual and arrive at the pickup location on time.
• Maintain a polite, respectful, and professional demeanor with passengers and organizational representatives.
• Dress appropriately and maintain personal hygiene.
• Avoid the use of alcohol, drugs, or any substances that could impair your driving ability during work hours.

3. Vehicle Standards

• Ensure your vehicle is clean, well-maintained, and safe to operate at all times.
• Perform regular vehicle maintenance checks as per the manufacturer’s recommendations.
• Avoid smoking or allowing passengers to smoke inside the vehicle.
• Follow all local traffic laws, regulations, and safety rules.

4. Trip Management

• Accept trips only through the MoveAtoZ app as assigned by your Vendor.
• Confirm trip details with the passenger before starting the journey.
• Follow the planned route unless rerouted by the passenger or due to unavoidable traffic conditions.
• Update the trip status accurately in the app (start, en route, complete).
• Report any trip cancellations or delays promptly to your Vendor.

5. Safety and Security

• Always wear your seatbelt and ensure passengers do the same.
• Drive safely and responsibly, adhering to speed limits and road signs.
• Do not use a mobile phone or other devices while driving unless hands-free.
• Report any accidents, incidents, or emergencies immediately to your Vendor and MoveAtoZ support.

6. Handling Passenger Concerns

• Listen carefully and address passenger concerns professionally and promptly.
• Escalate unresolved issues to your Vendor or MoveAtoZ support for assistance.
• Maintain confidentiality and do not disclose passenger details to unauthorized persons.

7. Prohibited Activities

• Avoid engaging in any illegal, unsafe, or unethical activities while on duty.
• Do not share your login credentials or allow others to drive using your account.

8. Compliance and Monitoring

• Comply with all MoveAtoZ policies, terms, and guidelines.
• Cooperate with any audits, inspections, or monitoring activities conducted by your Vendor or MoveAtoZ.
• Understand that repeated violations may result in suspension or removal from the platform.

9. Support and Communication

• Use the MoveAtoZ app and communication channels for all trip-related instructions and support.
• Keep your contact information updated in the app for timely communication.
• Reach out to your Vendor or MoveAtoZ support for any questions, issues, or emergencies.

Thank you for being a part of MoveAtoZ. Your professionalism and dedication help us deliver the best transport service possible!