1. Before Your Ride

   • Verify your driver:Always check the driver’s name, photo, vehicle number, and details in the app before boarding.
   • Share your trip:Use the app’s feature to share your live location and trip details with a trusted friend or family member.
   • Wait in safe areas:Stay in well-lit and populated places while waiting for your ride.

2. During Your Ride

• Sit safely:If possible, sit in the back seat to maintain personal space.
• Wear your seatbelt:Always buckle up for your safety.
• Stay alert:Avoid distractions and keep your phone handy in case you need to contact someone quickly.
• Communicate clearly:Confirm your destination with the driver before starting the trip.

3. If You Feel Uncomfortable

• Trust your instincts:If something feels off, do not hesitate to end the trip early or ask the driver to stop in a safe area.
• Contact support:Use the in-app emergency or support buttons to quickly reach MoveAtoZ assistance.
• Report issues:Report any inappropriate behavior or safety concerns directly through the app or to your organization’s transport coordinator.

4. After Your Ride

• Provide feedback:Rate your driver and share honest feedback to help us maintain safety and quality.
• Keep records:Save trip details until you feel confident the trip was safe and secure.

5. Emergency Contacts

• Have important emergency numbers saved on your phone, such as local police, medical help, and trusted contacts.

6. Your Rights

• You have the right to a safe, respectful, and comfortable journey.
• MoveAtoZ has zero tolerance for harassment or misconduct. Any complaints will be taken seriously and addressed promptly.

Your safety is our priority. Together, we can make every journey safe and comfortable. If you ever have questions or need help, contact MoveAtoZ support or your organization’s transport team.